CONTACT US
Welcome to our contact section. Here you’ll find everything you need to address your enquiries about bookings, lost property, feedback, advertising, and more. Our team is ready to provide you with clear and prompt support whenever you need it.
For specific inquiries, here are the necessary details to contact the relevant department directly.
Reservations
PeruRail Trains
Email: reservas@perurail.com
Belmond Hiram Bingham
Email: trains.peru@belmond.com
Belmond Andean Explorer
Email: trains.peru@belmond.com
Call Center
Phone: +511-625 4848
Monday to Sunday (including holidays): 06:00 to 23:00 hrs
Tickets Modifications
To request changes to your train ticket, click here.
Tickets Refund
To manage train ticket refunds, click here.
Corporate
Lima Offices (PeruRail only)
Phone: 51-1-6126700
Cusco Offices (PeruRail only)
Phone: 51-084-581400
Extension: 368
Arequipa Offices (PeruRail only)
Phone: 51-054-215350
Extension: 548
Special Assistance
Email: specialassistance@perurail.com
Travel Agency and Tour Operator
Email: sales@perurail.com
If you have any further questions, please contact one of our agents.
Opening hours:
Monday to Friday
08:30 – 18:00
Saturday and Sunday
09:00 – 15:00
Holidays
09:00 – 13:00