FAQ
About Commercial Terms / Tickets
Yes, you can modify your tickets by changing the travel date up to 24 hours before the train departure, to do so you will need this form by clicking here. After this period the modification does not proceed.
You can modify your date of travel or make a refund request by clicking here.
You can modify your date of travel until March 2022 or make a refund request by clicking here.
Pursuant to supreme decree N° 010-2022 PCM, the government officially suspends the curfew (social immobilisation) nationwide.
About technical difficulties in purchasing or paying for my train tickets
Some passengers present these or other problems on our website:
- Delay in loading at the time of purchase
- The booking page is blank
Passenger data cannot be added - No payment option
- You were charged, but you did not receive your train tickets.
Please click here and check the troubleshooting you can do.
About the Tickets
You can request a refund by clicking here no less than 24 hours before the train’s departure, or if you paid via credit card or bank deposit, if you were unable to make it to Cusco or Peru, subject to a 10% charge for administrative expenses.
• Only the holder of the ticket purchase may request a refund.
• The refund will be processed through a credit note. This will only apply for tickets purchased at regular fare. Consider that a 10% administrative fee will be charged.
• Your cancellation request will not proceed if you fill out this form 24 hours prior to train departure and/or purchased your tickets at a promotional rate.
• If you purchased the tickets with a travel agency, this request must be processed directly with the agency.
Our company policies, in some cases, require additional identity verification. If you have received such an email, your seat is already reserved and your purchase has been accepted. To collect your tickets, please follow these steps.
For more information, click here.
Not only do we sell tickets to foreigners, but we also sell them to Peruvians. Peruvians can use all of the tourist services (Hiram Bingham, A Belmond Train, Andean Explorer, A Belmond Train, PeruRail Vistadome, PeruRail Expedition, and PeruRail Titicaca) as well as the Local Train, depending on the availability of seats, given that this is for the use of local residents, who shall be given preference in all cases.
You can buy tickets on our website year round at www.perurail.com. For travel during peak season*, we recommend buying your ticket at least three months in advance.
(*) From April 1 to November 14 and from December 21 to December 31.
No, passengers are not allowed to use their ticket for a train departing at a different time. If you do not make it to the train at the time indicated on the ticket, the same ticket cannot be used for a different service or time and no refund request would be valid.
Loss of ticket:
- Download the Perurail eTicket app on their phone from the Play Store for Android or Apple Store for IOS and view their virtual ticket and payment voucher.
- Obtain a new ticket by visiting www.perurail.com to reprint the TRAVEL TICKET clicking on the following link: www.perurail.com/download-ticket/
- Approach one of the Points of Sale, where they can request that the ticket be forwarded to their email. Passengers must do the above at least sixty (60) minutes before the departure of the train; otherwise, they will lose the contracted service.
Change of Ticket:
- If you want to make any changes to your ticket purchased online, please note the following:
- Send an email to reservas@perurail.com if you wish to make changes to your ticket for the following services: PeruRail Expedition, PeruRail Vistadome, PeruRail Vistadome Observatory and/or PeruRail Titicaca. Or write to trains.peru@belmond.com for the following services: Hiram Bingham, A Belmond Train and/or Belmond Andean Explorer, A Belmond Train.
- Write in the mail the following fields:
- Attach a copy of your current train ticket.
- New travel destination
- New travel date
- New travel schedule
- New train service you wish to change to
- This change will incur a 10% administration fee.
- If you wish to change your train ticket to a ticket for a lower cost service, please note that there is no refund for the difference in price.
- If you wish to reschedule your trip once you are in Peru and you are unable to send the email, please contact a PeruRail representative at any point of sale, whether stores or ticket offices, during business hours and no later than 24 hours before the train’s departure.
Train tickets include the transport by train, whether one-way or round trip, contracted by passengers. Additionally, they include a series of services that vary depending on the type of trip: outbound, inbound, or round trip. You can review what is included and what is not included in our “Service Details” by train and by trip type. If you like, you can also compare the different train services by clicking here.
About Infants or Children
Infants between the ages of 0 and 2 do not need to pay for tickets, provided they sit with their parents in the same seat on the train. In the event that parents prefer their infant(s) to occupy their own seat, the additional seat is subject to the payment of the special child rate.
Children between the ages of 3 and 11 must have their own tickets, which are offered at 75% of the normal ticket price. For more details, please see the Policy on Children and Infants here.
For the Andean Explorer, A Belmond Train, service, there is no different rate between children and adults. Infants (between 0 and 2 years old), will not pay a ticket if during the trip, they occupy the cabin of the adult. Infants and children must travel accompanied by a responsible adult (over 18 years old). For more details, please see the Hiram Bingham’s Policy on Children and Infants here.
About the Seats
At this time, our sales system does not allow passengers to choose their seats. Nevertheless:
- Passengers can write to us with complaints, questions, or requests for changes to dates or seats at reservas@perurail.com, for those traveling on the PeruRail Expedition, PeruRail Vistadome, and PeruRail Titicaca train services.
- Those passengers taking the Hiram Bingham, A Belmond Train, service can write to us at trains.peru@belmond.com. All changes must be requested at least twenty-four (24) hours before the train’s departure time, and are subject to available space.
- For the Andean Explorer, A Belmond Train, in case of any complaints, questions, or requests for changes to dates or cabins, passengers can write to trains.peru@belmond.com.
About the Trains in General
Since 2010, the Backpacker train is no longer being offered. However, we offer the PeruRail Expedition service, which provides an excellent level of comfort at a low price.
We offer the PeruRail Expedition train service at a lower price than our other services. You can purchase tickets on our website or at any point of sale in Lima and Cusco. To locate the nearest Point of Sale, click here. To learn more about what is included and what is not included in the PeruRail Expedition service, click here to see the train’s Service Details.
Our trains run 365 days per year, except in cases of contingency due to acts of nature or factors beyond the company’s control.
All of our PeruRail Vistadome trains have panoramic windows. To know more about what is included and what is not included in the Vistadome service, click here.
None of the trains departs from downtown Cusco, except for the local train (social, non-tourist service) and the luggage cars. The Hiram Bingham, A Belmond Train, and PeruRail Expedition tourist services to Machu Picchu depart from the Poroy Station (Cusco), located 20 minutes from downtown Cusco and the PeruRail Vistadome service departs from this station and the San Pedro Station (Cusco), located 10 minutes from downtown Cusco, via the Regular Service (Train Only) between May and December. As a general rule, the following standards apply, although details may vary depending on the time of year you are travelling; for example, between January and April the train services may vary during the rainy season in Cusco, when part of the railway is closed for safety reasons to avoid possible contingencies as a result of landslides.
For the PeruRail Titicaca tourist service, the point of departure year round is the Wanchaq Station (Cusco) and Puno Station. For the Andean Explorer, A Belmond Train, tourist service, the point of departure is the Wanchaq Station (Cusco), Lake Titicaca Station (Puno) and the Arequipa Station, depending on the chosen itinerary.
The multiservice operations model is a combination of two train services of different categories that operate at the same time. In 2020, we offer this new benefit with 19 new schedules in our PeruRail Vistadome and PeruRail Expedition train services, thus providing greater diversity of itinerary options for our passengers.
No, we only offer the PeruRail Titicaca Train service. To learn more about what is included and what is not included in the PeruRail Titicaca Train service, click here.
Also, the Andean Explorer, A Belmond Train, has two itineraries that go on the Cusco-Puno-Cusco route: Spirit of the Water and Spirit of the Andes. To know more about these itineraries, you can visit the following link.
Due to the geography along the route, the standard speeds permitted for this journey range from 30 to 45 kilometers per hour.
PeruRail Sacred Valley train was a luxury service on the Urubamba – Machu Picchu – Urubamba route, riding from the center of the Sacred Valley of Cusco. This train had an elegantly and subtly furnished atmosphere typical of the 1920s Pullman cars. It had a dining car where passengers could enjoy an included gourmet lunch or dinner; and an open-air observation bar car that allowed them to appreciate the landscapes of the route, going through the heart of the Sacred Valley.
This train service was available until March 2020.
Buses and Arrival at the Citadel of Machu Picchu
Our train services will drop you off at the Machu Picchu Station, in the town of Machu Picchu (formerly known as Aguas Calientes). Afterwards, you will have to take a bus up to the citadel. Remember that the only train service that includes bus transport up and back is the Hiram Bingham, A Belmond Train, depending on the type of trip you have paid for. We recommend reviewing the Service Details for the Hiram Bingham, A Belmond Train, to verify what is included and what is not included, depending on the trip type, by clicking here.
PeruRail Vistadome and PeruRail Expedition trains do not include the Machu Picchu entry fee or the bus services to the citadel and back. The only train that includes these services is the Hiram Bingham, A Belmond Train, which offers all-included service: the train, bus, entry fee, and guided visit to the citadel of Machu Picchu, in the case of round trip and outbound journeys. Please note that the return (inbound) journey does not include the entry fee or guided visit, although it does include the bus trip down from the citadel. We recommend viewing the Service Details for the Hiram Bingham, A Belmond Train, to verify what is included and what is not included, depending on the trip type, by clicking here.PeruRail Vistadome and PeruRail Expedition trains do not include the Machu Picchu entry fee or the bus services to the citadel and back. The only train that includes these services is the Hiram Bingham, A Belmond Train, which offers all-included service: the train, bus, entry fee, and guided visit to the citadel of Machu Picchu, in the case of round trip and outbound journeys. Please note that the return (inbound) journey does not include the entry fee or guided visit, although it does include the bus trip down from the citadel. We recommend viewing the Service Details for the Hiram Bingham, A Belmond Train, to verify what is included and what is not included, depending on the trip type, by clicking here.
When you reach the town of Machu Picchu (formerly known as Aguas Calientes) you will have two options for reaching the Inca citadel: on foot or by bus.
- You can go to the bus station and catch a bus, which will take you quickly and safely up the switchback road. The first bus departs from town at 5:30 am, and the last bus leaves the citadel at 5:30 pm.
- The uphill walk up takes about two hours. You may be quite tired by the time you reach the citadel.
- The company that sells the bus tickets from the town of Machu Picchu to the citadel and back is CONSETTUR. PeruRail does not sell bus tickets for the trip up to the citadel. It only sells the train service to Machu Picchu Station, located in the town of Machu Picchu.*
(*) The Hiram Bingham, A Belmond Train, offers all-included service: the train, bus, entry fee, and guided visit to the citadel of Machu Picchu, in the case of round trip and outbound journeys. Please note that the return (inbound) journey does not include the entry fee or guided visit, although it does include the bus trip down from the citadel. We recommend viewing the Service Details for the Hiram Bingham to verify what is included and what is not included, depending on the trip type, by clicking here.
- You can purchase the bus tickets in the city of Cusco on Av. Infancia, or in the town of Machu Picchu itself at the bus stop, from which the buses depart for the citadel. Please note that space is limited.
- Tickets to the Inca Citadel can be purchased at www.machupicchu.gob.pe. or at its offices: Calle Maruri 340, Cusco City and Avenida Garcilaso S/N, Cusco City.
Tickets are limited, by schedules and circuits are subject to availability.
To learn more about CONSETTUR and the bus tickets, or the National Institute of Culture (INC) and the tickets to the citadel, click here.
Only if you purchase a round trip or outbound-only trip on the Hiram Bingham, A Belmond Train, service, which includes a two-and-a-half-hour tour of the citadel in a group of a maximum of 14 people. We recommend viewing the Service Details for the Hiram Bingham, A Belmond Train, to verify what is included and what is not included, depending on the trip type, by clicking here.
PeruRail does not offer tours for any of its other train services (PeruRail Vistadome or PeruRail Expedition). After reaching Machu Picchu, we suggest hiring a tour at the entry to the citadel. The cost of this tour will vary depending on the number of persons in the group, and will have a duration of approximately two hours, giving you plenty of time to explore the citadel at your own pace.
We recommend planning on spending at least three or four hours at the citadel. Please note that the trip from the bus station to the citadel and back takes approximately 30 minutes each way.
About Luggage
Yes, carry-on luggage is allowed. For this purpose, carry-on luggage is considered to include those pieces of luggage that, due to their nature and use, must necessarily accompany the passenger onboard.
Carry-on luggage means a bag or backpack with a maximum weight limit of 8.0 kg/17.64 lb and measuring no more than 157 cm (height + length + width). Any luggage that does not meet these limits cannot be carried aboard the train. There are no restrictions when traveling on the PeruRail Titicaca (from Cusco to Puno or vice versa) since the train has a luggage storage wagon. If you require special assistance with your luggage, please contact equipaje@perurail.com at least 48 hours before your planned travel date. Subject to available space.
In case of the Andean Explorer, A Belmond Train, permitted luggage in cabins should not exceed 05 kg / 11 lbs per passenger. In case of larger luggage, the train has a luggage storage wagon. We recommend you to carry with you everything you consider necessary for your trip, because access to the luggage storage wagon will be limited.
Yes. Luggage storage is free for all PeruRail passengers at the following stations:
- Storage Ollantaytambo – From 04:15 hrs. to 21:00 hrs.
- Storage Machu Picchu – From 08:00 hrs. to 22:00 hrs.
Cusco – Machu Picchu – Cusco Route:
When traveling to Machu Picchu on the Hiram Bingham, A Belmond Train, PeruRail Vistadome, or PeruRail Expedition: one bag or backpack (carry-on luggage) with a maximum weight of 5.0 kg/11 lb., measuring no more than 62 linear inches/157 linear cm (height + length + width). It is prohibited by law to block the exits. If you require special assistance with your luggage, please contact equipaje@perurail.com at least 48 hours before your planned travel date. Subject to available space.
Cusco – Puno – Cusco Route:
There are no restrictions when traveling on the Andean Explorer, A Belmond Traind, or the PeruRail Titicaca (from Cusco to Puno or vice versa) since the train has a luggage storage wagon. However, keep in mind that in the Andean Explorer, A Belmond Train, permitted luggage in cabins should not exceed 05 kg / 11 lbs per passenger.
Cusco –Puno – Arequipa Route:
There are no restrictions when traveling on the Andean Explorer, A Belmond Train, (Cusco- Puno- Arequipa or viceversa) since the train has a luggage storage wagon. However, keep in mind that in the Andean Explorer, A Belmond Train, permitted luggage in cabins should not exceed 05 kg / 11 lbs per passenger.
Exceptional Flexibility Policy for Onboard Luggage:
- Those passengers walking the Inca Trail can take advantage of our Exceptional Flexibility Policy for Onboard Luggage (route to Machu Picchu, not return) by exhibiting their permit issued by the UGM and contacting equipaje@perurail.com at least 48 hours before their planned travel date. Subject to available space.
- Luggage deposit at the Ollantaytambo Station: From 04:15 hrs. to 21:00 hrs.
- Luggage deposit at the Machu Picchu Station: From 08:00 hrs. to 22:00 hrs.
About the Food on the Trains
Yes, we offer vegetarian and vegan meals on board our luxury trains: Hiram Bingham, A Belmond Train, Andean Explorer, A Belmond Train, and PeruRail Titicaca. Should passengers require kosher options, these are not currently available on any train service at this time.
No, the PeruRail Vistadome and PeruRail Expedition train services do not offer vegetarian snacks.
Yes, only on our Hiram Bingham, A Belmond Train, and Andean Explorer, A Belmond Train, luxury trains and on the PeruRail Titicaca service. If you have a dietary restriction or allergy, you can inform PeruRail’s staff ahead of time by sending an email to trains.peru@belmond.com for those taking the Hiram Bingham, A Belmond Train, and Andean Explorer, A Belmond Train, train services, or reservas@perurail.com for those taking the PeruRail Titicaca train.
About Service Variations or Seasons
The Regular Service is the transport service provided by PeruRail on the Cusco – Machu Picchu – Cusco route solely by between May and December. As a general rule, the following standards apply, although details may vary depending on the time of year that you are travelling, for example between January and April the train services may vary during the rainy season in Cusco, when part of the railway is closed for safety reasons to avoid possible contingencies as a result of landslides and PeruRail runs the Bimodal Service (Bus + Train).
PeruRail operate the Bimodal Service (Bus + Train), a service that combines bus and train travel, departing and returning to Cusco City.
During this period:
- Passengers using the PeruRail Vistadome and PeruRail Expedition bimodal services board a private bus at Wanchaq Station, 5 minutes away from Cusco’s historic center, and arrive to Ollantaytambo Station. From here, passengers board the train and head to their final destination: Machu Picchu Station. The return journey is the same in reverse.
- Passengers using the Hiram Bingham, A Belmond Train, bimodal service board a private bus at Wanchaq Station, 5 minutes away from Cusco’s historic center, and arrive to Belmond Hotel Rio Sagrado. From the hotel, join the Hiram Bingham, A Belmond Train, train for the journey to Machu Picchu Station. On the return leg, passengers are dropped off at their accommodation in Cusco’s city center. The Hiram Bingham, A Belmond Train, operates daily except for the last Sunday of every month.
For more information, click here
About the Hiram Bingham, A Belmond Train, Service
We recommend reviewing the Service Details for the Hiram Bingham, A Belmond Train, available here to learn more about what is included and what is not included, depending on the trip type. As a general rule, the following standards apply, although details may vary depending on the time of year that you are travelling (Regular Service [Train Only] or Bimodal Service [Bus + Train]):
If you purchase a round trip journey on the Hiram Bingham, A Belmond Train, the service includes:
- Welcome show aboard with typical dances of the region.
- A Bar Car with the best peruvian cocktails.
- Gourmet lunch on board.
- An Observation Car to enjoy the scenery of the route.
- Live music show.
- Upbound bus to the Machu Picchu Citadel.
- Entrance ticket to the Machu Picchu Citadel.
- A tour guide in Spanish and/or English for a group up of 14 people.
- Tea time at the Belmond Sanctuary Lodge Hotel.
- Return bus to Machu Picchu Town.
- VIP Lounge at Machu Picchu Station.
- Gourmet dinner on board.
If you only purchase a ticket for the Cusco – Machu Picchu leg (outbound ticket) the service includes:
- Welcome show aboard with typical dances of the region.
- A Bar Car with the best peruvian cocktails.
- Gourmet lunch on board.
- An Observation Car to enjoy the scenery of the route.
- Live music show.
- VIP Lounge at Machu Picchu Station.
- Upbound bus to the Machu Picchu Citadel.
- Entrance ticket to the Machu Picchu Citadel.
- A tour guide in Spanish and/or English for a group up of 14 people.
- Tea time at the Belmond Sanctuary Lodge Hotel.
If you only purchase the ticket for the Machu Picchu – Cusco leg (return ticket) the service includes:
- Tea time at the Belmond Sanctuary Lodge Hotel.
- Return bus to Machu Picchu Town.
- VIP Lounge at Machu Picchu Station.
- Gourmet dinner on board.
- Live music show.
- A Bar Car with the best peruvian cocktails.
We recommend reviewing the Service Details for the Hiram Bingham, A Belmond Train, available here to learn more about what is included and what is not included, depending on the trip type. As a general rule, the following standards apply, although details may vary depending on the time of year that you are travelling (Regular Service [Train Only] or Bimodal Service [Bus + Train]):
If you purchase a round trip journey on the Hiram Bingham, A Belmond Train, the service includes:
- Welcome show aboard with typical dances of the region.
- A Bar Car with the best peruvian cocktails.
- Gourmet lunch on board.
- An Observation Car to enjoy the scenery of the route.
- Live music show.
- Upbound bus to the Machu Picchu Citadel.
- Entrance ticket to the Machu Picchu Citadel.
- A tour guide in Spanish and/or English for a group up of 14 people.
- Tea time at the Belmond Sanctuary Lodge Hotel.
- Return bus to Machu Picchu Town.
- VIP Lounge at Machu Picchu Station.
- Gourmet dinner on board.
If you only purchase a ticket for the Cusco – Machu Picchu leg (outbound ticket) the service includes:
- Welcome show aboard with typical dances of the region.
- A Bar Car with the best peruvian cocktails.
- Gourmet lunch on board.
- An Observation Car to enjoy the scenery of the route.
- Live music show.
- VIP Lounge at Machu Picchu Station.
- Upbound bus to the Machu Picchu Citadel.
- Entrance ticket to the Machu Picchu Citadel.
- A tour guide in Spanish and/or English for a group up of 14 people.
- Tea time at the Belmond Sanctuary Lodge Hotel.
If you only purchase the ticket for the Machu Picchu – Cusco leg (return ticket) the service includes:
- Tea time at the Belmond Sanctuary Lodge Hotel.
- Return bus to Machu Picchu Town.
- VIP Lounge at Machu Picchu Station.
- Gourmet dinner on board.
- Live music show.
- A Bar Car with the best peruvian cocktails.
No, the Hiram Bingham, A Belmond Train, service is only available from the Poroy Station (Cusco) or the Ollantaytambo Station during Regular Service (Train Only) from April to December. From January to April: our Hiram Bingham, A Belmond Train, Train will be the only train during this season operating under a bimodal service: bus + train. The journey will begin boarding a private bus departing from Poroy Station (located 20 minutes by highway from Cusco Center), heading towards our Belmond Hotel Rio Sagrado property. From this point, a transfer from the private bus to the train will be done towards Machu Picchu Station. Please bear in mind the transportation from Cusco Center to Poroy Station is not included in the ticket fare. The return journey from Machu Picchu Station to Cusco will keep the same bimodal service (train + bus) and includes the transfer to our passenger’s own accomodations/hotels, as long as they are located within Cusco City.
We recommend reviewing the Service Details for the Hiram Bingham, A Belmond Train, available here to learn more about what is included and what is not included, depending on the trip type.
No, there is no dress code for passengers of the Hiram Bingham, A Belmond Train.
About the Andean Explorer, A Belmond Train, Service
The Andean Explorer, A Belmond Train, train travels along one of the highest train routes in the world, crossing through breathtaking cities on its way from Cusco to Lake Titicaca (Puno) and Arequipa, and exploring natural wonders and ancient kingdoms on one and two-night trips. You can choose from these four possible routes:
Peruvian Highlands
(Cusco – Lake Titicaca – Arequipa City) 2 nights / 3 days:
With a morning departure from Cusco, the capital of the ancient Inca Empire, you will cross the Altiplano towards Puno, and discover the spectacular beauty of Lake Titicaca. Next visit the Sumbay Caves, home to the rock art of the first humans that lived in the Peruvian highlands, before reaching the volcanic “White City” of Arequipa
Andean Plains and Islands of Discovery
(Arequipa – Lake Titicaca – Cusco) 2 nights / 2 days:
With an evening departure from the Baroque city of Arequipa, you will head towards Lake Titicaca, the highest navigable lake in the world. Later on you will cross through deep valleys and high mountains, where camelids graze in the wide open plains of the Peruvian Altiplano.
Spirit of the Water
(Cusco to Puno) 1 night / 1 day:
With a morning departure from Cusco aboard the elegant cars of Belmond Andean Explorer, you will travel across the giant peaks and wide open spaces of the highest plains of the Andes, finally reaching Lake Titicaca, birthplace of the Incas.
Spirit of the Andes
(Puno to Cusco) 1 night / 1 day:
Travel from Puno to Cusco along one of the most beautiful train routes in the world, across the highest plains of the Andes.
To learn more about each of the journeys, click here.
About the Local Train
As part of its corporate social responsibility activities, PeruRail offers the Local Train service, which aims to facilitate transport for people who live in the communities located along the Cusco railway, given that the train is their only means of reaching the town of Machu Picchu.
This service allows the residents of these communities to carry out their daily social, cultural, economic, and productive activities by traveling between their hometowns and other locations along the railway. Given the social nature of this service, our company offers this transportation at a non-commercial, social rate.
Because it is a social service, it is subject to certain terms and conditions. As one of fundamental requirements, those seeking to purchase tickets for the Local Train must exhibit their National Identity Card (DNI) to prove that they reside in one of the communities located between Cusco and the town of Machu Picchu or the hydroelectric plant.
As part of this service, Peruvian citizens who have proven their status by exhibiting their valid DNI are allowed to board the Local Train, with certain limitations. They are not eligible to take all of the Local Trains scheduled, being restricted to times of day when the service is not in high demand among local residents.
The social nature of this service is the reason why this service is not available to foreign passengers.
About New Safety and health Procedures - COVID-19
According to the new provisions established by the Peruvian government, it is no longer mandatory to show the vaccination card when boarding our trains. Also, the use of face masks is optional for both train and bimodal service.
About Distances and Stations in Cusco
The San Pedro Station is located 5 minutes from downtown Cusco.
Address: Calle Cascaparo S/N Cusco
Walking, by bus, taxi cab or private automobile.
The Poroy Station is located 20 minutes from downtown Cusco.
Address: Calle Roldan s/n, Distrito de Poroy, Cusco
By bus, taxi cab or private automobile.
The Sacred Valley is located in Ollantaytambo, the capital of the Province of Urubamba. Ollantaytambo features enormous walls that face the city of Cusco. The town is not to be missed by those visiting Cusco. Ollanta and Ollantaytambo are two names for the same town. Ollantaytambo is also the name of one of our stations: Ollantaytambo Station, the closest stop before the Machu Picchu Station.
Note: All times given are approximate. Subject to change.
Trip time by car to the stations:
- Downtown Cusco – San Pedro Station (Cusco): 5 minutes (car)
- Downtown Cusco – Poroy Station (Cusco): 20 minutes (car)
- Downtown Cusco – Wanchaq Station (Cusco): 5 minutes(car)
- Downtown Cusco – Ollantaytambo Station: 1 hour 30 minutes(car)
- Only by Bimodal Service (Bus + Train)*: Belmond Hiram Bingham: Poroy Station (Cusco) – Belmond Rio Sagrado Hotel: 1 hour 30 minutes (charter bus)
Trip time by train from the San Pedro Station (Cusco):
- San Pedro Station (Cusco) – Machu Picchu Station: 4 hours 30 minutes
Trip time by train from the Poroy Station (Cusco):
- Poroy Station (Cusco) – Urubamba Station: 1 hour 10 minutes
- Poroy Station (Cusco) – Ollantaytambo Station: 1 hour 40 minutes
- Poroy Station (Cusco) – Machu Picchu Station: 3 hours 30 minutes
Trip time by train to Machu Picchu Station:
- San Pedro Station (Cusco) – Machu Picchu Station: 4 hours 30 minutes
- Poroy Station (Cusco) – Machu Picchu Station: 3 hours 30 minutes
- Ollantaytambo Station – Machu Picchu Station: 1 hour 30 minutes
- Urubamba Station – Machu Picchu Station: 2 hours 30 minutes
- Only by Bimodal Service (Bus + Train)*: Hiram Bingham, A Belmond Train: Rio Sagrado, A Belmond Hotel – Machu Picchu Station: 2 hours 50 minutes
Trip time by train to/from Puno Station/Wanchaq Station (Cusco):
- Wanchaq Station (Cusco) – Puno Station: 10 hours 30 minutes
- Puno Station – Wanchaq Station (Cusco): 10 hours 30 minutes
(*) For further information about Bimodal Service (Bus + Train), click here.
Yes. Make sure to reserve transportation ahead of time. If you are going to use a taxi, we recommend visiting the Iperú website to check the rates or the companies that provide this service.
Taximeters are not used in Peru, and fare prices do not depend on the number of passengers or the number of passengers or kilometers/meters traveled. Generally speaking, fares from the city of Cusco range from PEN 3 to PEN 10 (prices only for shared transportation; private taxis charge approximately PEN 100). For more information, we recommend asking for reference prices at the Iperú offices before negotiating with taxi drivers. For more details, click here.
We do not offer recommendations. However, we suggest checking the referential list of agencies offered on the Iperú website. For more details, click here.
About our points of sale and method of payment
You can find our different points of sale with their respective opening hours by clicking here.
- Website: You can purchase online with credit or debit card using Visa, MasterCard, Diners Club and American Express. Also bank transfers via Safetypay and Paypal payments are accepted.
- Stores & Ticket Offices: Train tickets can be purchased with Visa, Mastercard, Diners Club and American Express credit and/or debit cards; as well as with cash of up to USD 500 or S/ 2,000. For your convenience ATM machines are located at all our major train stations.
Traveller’s checks are not accepted.
Note:
You can purchase securely with credit or debit cards using Visa, MasterCard, Diners and American Express. Also, bank transfers via Safetypay and Paypal payments. You may contact our call center +511 -6254848 for assistance or by mail to reservas@perurail.com.
If you are a Travel Agent looking to book tickets for a client with PeruRail, please contact us directly in order to arrange the booking by email to reservas@perurail.com or via phone at: +511 -6254848.