1. PERURAIL: Carrier.
2. CLIENT(S): Direct passenger(s) or Travel agency(s).
3. TRAVEL TICKET: Proof of payment for the contracted transport service.
4. DIRECT PASSENGER: A passenger whose travel ticket does not include a third party’s Tax I.D. (RUC).
5. POINTS OF SALE: Places where operations related to the sale of travel tickets are carried out in person.

1. In accordance with the provisions of Article 129 of the National Railway Regulations, approved by Supreme Decree No. 032-2005-MTC (hereinafter, the National Railway Regulations), by purchasing the TRAVEL TICKET the CLIENT unconditionally and without reservation, accepts all the terms and conditions set forth herein.
2. The TRAVEL TICKET is personal and nominative.
3. The transfer of the TRAVEL TICKET to someone else must be done at least twenty-four (24) hours before the departure time of the train, presenting a copy of the identity document of the holder of the TRAVEL TICKET, a copy of the identity document of the new passenger and the TRAVEL TICKET that is being changed.
4. CUSTOMERS can change the ownership of the TRAVEL TICKET by completing the following form by clicking here.
5. CLIENTS that qualify as direct passengers may also transfer the TRAVEL TICKET to someone else in person at any of the Points of Sale, which are listed in Exhibit 1 hereto. CLIENTS that qualify as travel agencies will be able to transfer the TRAVEL TICKET to another person at Wanchaq Station (Cusco) and Av El Sol office (Cusco).
6. Without prejudice to the provisions set forth in point 3 above, for transferring the TRAVEL TICKET to someone else PERURAIL will charge an amount for issuance expenses equivalent to (i) US$ 6.00 (Six and 00/100 US Dollars) in case the transfer is related to a TRAVEL TICKET comprising a single leg (either way), or (ii) US$ 12.00 (Twelve and 00/100 US Dollars) in case the transfer of the TRAVEL TICKET comprises both legs (round trip). This charge will not apply to cases of change of ownership due to Covid-related cases.
7. The TRAVEL TICKET may only be transfered to someone else when the same conditions under which the original TRAVEL TICKET was issued (fare and type of passenger) are met; in case these requirements are not met the CLIENT must purchase a new ticket. If the transfer is from a child to an adult, PERURAIL must be paid the difference in rate; if the transfer is from an adult to a child, any difference in rate will not be refunded. If the TRAVEL TICKET was purchased through a travel agency, it must be transferred through it.
8. In case the CLIENT requires to update his/her identification data provided for the purchase of the TRAVEL TICKET, he/she may do so only at least twenty-four (24) hours prior to the departure time of the train by filling out the Ticket Modifications form by clicking here.
9. PERURAIL will make its best efforts to transport CLIENTS and their belongings safely, effectively, fast, promptly and diligently, except in circumstances or factors that are beyond the normal performance of PERURAIL and/or that may affect the scheduled timetables.
10. This transportation agreement is subject to Peruvian legislation, in particular the rules of the National Railway Regulations, its amendments and related rules, which include the health standards issued in connection with the prevention of SARS-COV2. The CLIENT shall take into account in particular the obligations established by the National Railway Regulations reproduced in Exhibit 4 hereto.
11. The purchase of TRAVEL TICKETS through the PERURAIL website is governed by the provisions hereof, as applicable, and also by the terms and conditions set out in Exhibit 3 thereto.
12. CLIENTS can obtain their TRAVEL TICKET virtually by downloading the “PeruRail eTicket” App from Google Play or Apple Store.
13. For in-person exercise of the rights and obligations related to the use of the transport service referred to in these Terms and Conditions, the printed or virtual TRAVEL TICKET must be exhibited.
14. Food service on-board during the course of the journey shall be subject to the restrictions and conditions established by the country’s regulatory and health authorities.

1. All CLIENTS boarding the train must carry and are obliged to show their virtual and/or physical TRAVEL TICKET, valid identity document (National Identity Document, RENIEC Registration Certificate, passport, alien card, birth certificate, as applicable); in addition, the name must match the one entered in the TRAVEL TICKET. In addition, the documents established in Ministerial Resolution 578-2020-MTC or those amending it will be required. In the case of minors traveling without their parents, the permits required by the applicable legislation for the travel of minors must be exhibited, as applicable: authorization with notarized certification from at least one parent; or authorization from the relevant judge when both parents are not present. In addition, in relation to the travel of minors, the Infants and Children’s Policy described in Exhibit 2 hereto shall be observed. PERURAIL reserves the right to check the TRAVEL TICKET before and during the trip.
2. In the event that the CLIENT does not show his/her identity document and, consequently, does not sufficiently prove ownership of the TRAVEL TICKET, his/her boarding may be restricted, and no type of reimbursement whatsover shall apply due to such circumstance.
3. PERURAIL may refuse to provide the transport service, without liability, to passengers whose TRAVEL TICKETS have incomplete or missing information, or who do not present their ID, or the documents referred to in point 1, before or during the trip. Also, each passenger must board wearing double mask, and undergo a body temperature check, at the beginning and end of the service observing the restriction of boarding for people who have a temperature of more than 38 degrees, perform the disinfection of the footwear (sole) before boarding the service, comply with the procedure of washing or disinfecting hands in accordance with the provisions of the CARRIER or the station concessionaire , allow the disinfection of their luggage and personal items before boarding.
4. In case of loss of the national identity document, the CLIENT may produce as identification the copy of said document issued by the National Register of Identification and Civil Status – RENIEC. In case of loss of the alien card or passport of foreign passengers, the CLIENT may produce as identification the legible copy of said document (physical or virtual) and the copy of the corresponding police report.
5. The virtual presentation of identity documents is allowed in order to identify the CLIENT without having to manipulate his/her documents. However, in case of doubt or lack of clarity, PERURAIL may require the original identity documents to be displayed.
6. Passengers must arrive at the station 30 minutes before the boarding time shown on their TRAVEL TICKET. The stations have limited capacity and, therefore, if passengers do not arrive on time, access could be restricted.
7. At each station, passengers must comply with the relevant safety and health protocols for entry. Each passenger must board wearing double mask, and undergo a body temperature check at the beginning and end of the service, observing the restriction of boarding for people who have a temperature of more than 38 degrees, perform the disinfection of the footwear (sole) before boarding the service, comply with the procedure of washing or disinfecting hands in accordance with the provisions of the CARRIER or the station concessionaire, allow the disinfection of their luggage and personal items before boarding. In the event that a passenger does not comply with the safety conditions set out above, the station concessionaire will not allow him/her to enter.
8. In the event that the passenger is not able to travel for the health reasons described above, he/she may change the date of travel by requesting it at least 24 hours prior to the trip, without penalty or fare difference until March 2021; or request a refund, which will be made in accordance with the provisions hereof. If emergency transport is necessary for the patient due to medical instructions, the provisions set forth in section 10 below will apply.
9. PERURAIL reserves the right to restrict or deny the use of its services to individuals whose health status is inadequate to make the trip and/or women in advanced stages of pregnancy (equal to or greater than seven months).
10. A passenger whose health condition may imply that he/she must be transferred by emergency or evacuation, must contact a representative of the Ministry of Health, travel with a companion and carry the relevant documentation to attend to any situation regarding his/her health condition. The passenger and his/her companion must have a TRAVEL TICKET.
11. With regard to their health, passengers travel at their own risk.
12. In any case, PERURAIL, will not be responsible for the health or physical condition of the CLIENTS or for any accident they may suffer or problem they may encounter as a result of their health condition.
13. In case a CLIENT presents symptoms or health issues during the trip, the train staff will inform the staff of the nearest station in order for it to contact medical staff to disembark and take care of the passenger. The train will continue its journey. Medical, transportation or other expenses arising from this situation will be borne by the CLIENT. If during the trip a passenger shows discomfort that would cause suspicion of being infected with Covid19, the person will be isolated in the car and the concessionaire’s control center will be notified in order for it to make the necessary arrangements with the local health authorities.

1.  The TRAVEL TICKET only allows transporting the CLIENT and his/her carry-on baggage (01 bag or backpack) with a weight not greater than 08kg/17.64lb and a maximum size of 62 linear inches/157 cm (height + length + width).
2. Boarding with luggage larger than stated above will not be allowed.
3. BLOCKING THE EXITS WITH ANY TYPE OF BAGGAGE IS PROHIBITED BY LAW. In this sense, PERURAIL reserves the right to remove any type of object and/or luggage that blocks any type of exit from the train.
4. On the route to Machupicchu (round trip) the CLIENT may request special assistance with his/her luggage by contacting equipaje@perurail.com, not less than 48 hours before the departure of the train. Such assistance is subject to space availability.
5. Passengers are responsible to carry with them their valuables and/or fragile items (money, jewelry, documents, electronic equipment, etc.) during the entire journey, and must not leave them inside their luggage. PERURAIL shall not be liable for the loss or damage of any valuable.
6. On the route to Puno, PERURAIL has a hold car which allows passengers to carry more baggage than allowed, according to the measurements stated in point 1 of this section. In any case, the additional baggage may not exceed 2 pieces that together weigh 23 kg/50.6lb
7. The CLIENT may carry during the trip a reasonable quantity of medicine and items for personal use.
8. Before packing its carry-on luggage, the CLIENT must make sure that none of the following items are included: weapons, ammunition, explosives and flammable substances or any substance that may pose a hazard to passengers, crew and/or cargo, among others detailed in the referred section.
9. Any baggage-related claim must be made immediately after the arrival of the train at the station to the supervisor on board or to the car manager who is responsible for guaranteeing service at the time of boarding, on board and when disembarking.
10. In no case PERURAIL will be responsible for additional baggage or, if it required special attention, the CLIENT failed to request it as set out in this section.
11. The limit of liability for a baggage-related event directly attributable to PERURAIL and duly verified, that meets the conditions set out in this section, shall in no case exceed US$ 25.00
12.  

1. Seats will be assigned in compliance with the provisions of the Ministry of Transport and Communications and, as established by Peruvian regulations. Passengers will not be allowed to change seats during the journey.
2. Where for any reason, including operational and technical reasons, acts of God or force majeure, PERURAIL must relocate its CLIENTS to a different service or frequency, PERURAIL will make its best efforts to contact them and make the necessary arrangements to carry out such relocation. Relocation cases arising from acts of God or force majeure shall not be the responsibility of PERURAIL.
3. The relocation requests made by the CLIENT will be attended by PERURAIL according to the availability of its services and timetables. PERURAIL will not assume any responsibility in case the relocation request cannot be met.
4. Likewise, if necessary, PERURAIL may change the seats that it had assigned, taking into account the seating availability.

1. According to applicable law, smoking is absolutely banned in any area of the train, including its public and private areas and toilets.

1. In case of loss or theft of the physical TRAVEL TICKET, passengers have 3 options:
   •  Download the Perurail eTicket app on their phone from the Play Store for Android or Apple Store for IOS and view their virtual ticket and payment voucher.
   • Obtain a new ticket by visiting www.perurail.com to reprint the TRAVEL TICKET clicking on this link.
   •  Approach one of the Points of Sale, where they can request that the ticket be forwarded to their email. Passengers must do the above at least sixty (60) minutes before the departure of the train; otherwise, they will lose the contracted service.
2. If the CLIENT misses the trip due to unjustified delays, either due to flight delays (weather conditions), strikes or stoppages, verified health conditions, PERURAIL will assess each case and offer, in its sole discretion and to the extent possible, the possibility of changing the date of travel, depending on space availability. Under no circumstances will PERURAIL grant any refund.

Train departures and continuity of travel are subject to change due to weather conditions, technical reasons, route conditions, acts of God or force majeure.

1. PERURAIL assumes no obligation or liability for any change, delay and/or stopover, reasonably necessary or unavoidable, prior to or after the start of the contracted service, which occurs as a result of an action, omission or any other unexpected or unpredictable event, act or circumstance beyond PERURAIL’s control, including alleged acts of God or force majeure.
2. If necessary, PERURAIL may modify the timetables, stopovers or start and end station of the travel route, making every effort to advise the CLIENT in advance. If the CLIENT disagrees with these changes, he/she can cancel the trip and request the refund of the TRAVEL TICKET, which will be made by credit note.
3. PERURAIL undertakes to make every effort to transport the CLIENT and his/her baggage with reasonable punctuality. The times indicated in the TRAVEL TICKET or some other publication are not guaranteed as to their compliance as they may vary for reasons of sudden force majeure, safety or other extraordinary circumstances or events beyond the company’s control. PERURAIL will take all reasonable and possible measures to avoid delays in the transport of its passengers and luggage. If for any reason, duly proven and directly attributable to PERURAIL, there is any delay in the start of the trip in excess of 2 hours, PERURAIL’s liability will be limited only to returning an amount not greater than the cost of the TRAVEL TICKET to the CLIENTS wishing to cancel their trip. If such delay occurs during the trip, depending on the leg in which it occurs, the liability will be limited to an amount not more than 50% of the cost of the TRAVEL TICKET of the affected leg, according to the criteria established by PERURAIL’s Return Policy.
4. Refunds will be made to the same payment method/card used for the purchase.
5. PERURAIL assumes no responsibility for any damages that CLIENTS or their luggage may suffer, nor for delays in the delivery thereof, or those caused in the issuance of TRAVEL TICKETS arising from situations external to PERURAIL or any of its suppliers.
6. In cases of justified need or acts of God or force majeure, PERURAIL may, without prior notice, replace the means of transport with an alternative or supplementary one, modify or delete the stopovers indicated in the TRAVEL TICKET or the travel timetables, without assuming any responsibility.
7. If after the start of the transport service, for any reason PERURAIL is unable to complete it, PERURAIL will take all actions at its disposal to provide the CLIENT with alternative means of transport to complete the trip at no additional cost to it, without any responsibility for PERURAIL.
8. If after the start of the transport service, the train must return to the point of origin, PERURAIL’s liability will be limited to returning to the passenger the cost of the TRAVEL TICKET by means of a credit note, which will be used for a new TICKET.
9. If the CLIENT, without any proven justifiable cause, decides to get off the means of transport of this agreement before its final destination, it will do so at its own risk and responsibility, which must be stated by the CLIENT in writing to PERURAIL. Likewise, if PERURAIL, in order to fulfill the service, requires to provide another form of alternative and/or supplementary transport and the CLIENT decides for any reason not to use such service and continue the journey on its own, the CLIENT will assume personally and exclusively the entire cost, risk and responsibility arising from such decision, without obligation or liability for PERURAIL.
10. In any of the cases set out in points 1, 2, 3, 4, 5, 6, 7 and 8 of this section, PERURAIL shall not assume any obligation or liability to CLIENTS or third parties for delays or inability to make connections with other means of transport, or not adequately complying with or enjoying the obligations or rights, respectively, agreed with hotels, restaurants or commitments in general agreed with any person, entity or company, regardless of the line of business or corporate purpose.
11. Any formalities to materialize the returns referred to in this section will be carried out in accordance with section X of these Terms and Conditions.

1. Date and service changes are made only at least twenty-four (24) hours prior to the train departure time subject to space availability. Consequently, requests for TRAVEL TICKETS purchased less than or equal to 24 hours prior to the train departure time cannot be accepted.
2. CLIENTS may make date modifications by completing the modification form by clicking here.
3. CLIENTS who qualify as direct passengers can make date and service modifications by completing the modification form by clicking here.
4. If the change of the service is for the same day, for a service with the same rate, the CLIENT will not have to pay any additional charge.
5. If the change is for the same day and for a service with a lower rate, the change will be made at no cost and with no refund for the difference in rates.
6. If the change is for the same day and for a service with a higher rate, the CLIENT must pay PERURAIL the difference in rates.
7. If the change is for another date and for the same service or for a service with a lower rate, it will be subject to a 10% surcharge for administrative expenses, without any refund for the difference in rate, with the exception of COVID19-related cases.
8. If the change is for another date and for the same service or for a service with a higher rate, it will be subject to a 10% surcharge for administrative expenses plus the difference in fees, with the exception of COVID19-related cases.

1. Only if PERURAIL cancels the train service, the CLIENT holding the TRAVEL TICKET has the right to demand a refund of the fare paid, which refund shall proceed, solely and unfailingly, against the presentation of the TRAVEL TICKET and the corresponding identity document and through the delivery of a credit note to the CUSTOMER.
2. Any passenger who fails to board the train at its departure, at the station of origin, or at any stations prior to destination, WILL LOSE ALL RIGHTS OVER THE TRAVEL TICKET, and no reimbursement by PERURAIL will apply.
3. The CLIENT may request the cancellation of his/her trip only at least twenty-four (24) hours before the departure of the train; consequently, requests for TRAVEL TICKETS purchased within or less than 24 hours prior to the train departure time cannot be accepted. The procedure to obtain a refund for cancellation will have a cost 10% of the price of the TRAVEL TICKET and 15% for Hiram Bingham, A Belmond Train. Refunds will be made to the same payment method/card used for the purchase.
4. CLIENTS that qualify as direct passengers who have purchased the TRAVEL TICKET and require a refund must file a request, providing the details of the TRAVEL TICKET to be cancelled. The cancellation request will be accepted only if the conditions established by PERURAIL are verified, and the credit note will be sent to the CLIENT’s email.
5. In case of refunds to clients who purchase TRAVEL TICKETS through a travel agency the return process will be done through their agency.

1. During transport, passengers shall endeavor to maintain the social distancing established by the CARRIER and the corresponding health standards.
2. Supplementary entertainment activities will be subject to compliance with the country’s health standards.
3. PERURAIL reserves the right to refuse transporting anyone with symptoms of Covid19 as well as anyone who does not observe the social distancing established for seating or in the queues for boarding or disembarking and/or does not comply with the basic hygiene recommendations when sneezing or coughing at stations or trains.
4. PERURAIL reserves the right, in its sole discretion, to refuse transporting any person who has purchased the TRAVEL TICKET unlawfully, or whose TRAVEL TICKET has been tampered with, damaged or manipulated, or that in any way breaches the law applicable to PERURAIL fares, or the rules and regulations issued and published by PERURAIL, or that is under the influence of alcohol or drugs, or has lost control of his/her faculties in any way, or that, by any circumstance or state, poses an actual or potential danger to his/her own safety and/or that of passengers. PERURAIL also reserves the right to refuse transporting any person who sells or attempts to sell any product or service within its transport vehicles without having the prior authorization issued by PERURAIL. PERURAIL may request the assistance of the National Police or the relevant authorities to deal with the passenger.
5. PERURAIL reserves the right to physically check and search any baggage that may pose a danger to the safety of its passengers and employees.
6. The following baggage and passengers will not be allowed on board:
   • CLIENTS found under the influence of toxic substances, alcohol, drugs or other substances or who are carrying them.
   • CLIENTS whose physical or health condition is not suitable for travel and/or show symptoms of Covid19, in accordance with the rules and regulations issued by the Peruvian health authority.
   • CLIENTS who do not wear double mask and/or fail to observe the health and/or safety measures established.
   • Weapons, ammunition, explosives, flammable substances or any other item that poses a hazard to passengers, crew and/or cargo. CLIENTS transporting any items mentioned above.
   • Items and/or animals that cause discomfort to passengers due to their size, volume, weight or other characteristics, or that block movement in the cars or can hinder evacuation in case of an emergency.
   • Protected animal or plant species, archaeological items or any other item whose transport is prohibited under Peruvian law.
7. If the passenger forgets or loses an item during the trip, he/she can contact to request information about it.
8. Items forgotten on board shall be kept in custody by the staff of the respective station and taken to the security offices at Wanchaq Station (Cusco). These forgotten items may be subjected to a disinfection process in accordance with the health standards issued for this case. If the items have contact tags, the passenger service staff will contact the passenger for identification and pick-up.
9. Items forgotten on board will be kept in the security office of Wanchaq Station (Cusco) for a period of up to three (3) months, after which they will be disposed of through the Asset Security office, without any liability for PERURAIL.
10. Passengers must follow all safety instructions for emergency situations, whether due to internal, external or natural reasons.
11. Pursuant to Article 135 of the National Railway Regulations, any person who, whether inside our outside the train, directly or indirectly, endangers or causes any damage to train occupants, rolling stock and/or train assets, shall be placed at the disposal of the police authorities.
12. If during the trip a person is suspected to be infected with Covid19, the established protocol will be enforced and the relevant health authorities will be informed.
13. During the trip passengers must remain seated and may only use the toilets, and/or other services according to the availability thereof and with prior authorization from the CARRIER.

1. Returns are only accepted if PERURAIL verifies that items purchased on board are defective.
2. The period for requesting reimbursement for the return of items purchased on board is a maximum of seven (7) days from the time the purchase was made, and the provisions set forth in point 3 below must be complied with.
3. To obtain a refund for a returned item, an email must be sent to specialassistance@perurail.com attaching a copy of the following documents:
   a. If payment was made in cash: Proof of payment (voucher or invoice) and ID.
   b. If payment was made with a credit card: Proof of payment (voucher or invoice), ID and payment voucher copy of the item.
4. Once the application referred to in point 3 above has been accepted, which will be notified to the CLIENT via email, to obtain the refund the CLIENT must return the item at the PERURAIL office of the San Pedro Station, On Board Sales Warehouse in the city of Cusco, Peru, from Monday to Friday from 08:00 hs to 13:00 hs and 15:00 hs to 19:00 hs. Returned items must be in the same condition as they were purchased.

1.  The CLIENT will provide PERURAIL with identification data, which is considered to be personal data in accordance with the relevant legislation. The CLIENT may choose not to provide the requested information, except as necessary for the performance of this agreement.
2. The CLIENT authorizes PERURAIL to store, process and use its personal data for purposes of the agreement. In addition, it accepts to receive commercial information that may be of interest to it.
3. The CLIENT declares to know that, in order to exercise its legal rights, such as access, rectification, cancellation and objection regarding its data, it may send PERURAIL a letter to Av. Armendáriz 480, Piso 4, Of. 402, Miraflores, Lima – Peru or to the e-mail  datospersonales@perurail.com ; it may also revoke its consent to process its personal data at any time. The revocation shall not take effect with regard to actions that have been carried out, or against the processing necessary for the performance of a current contract or its legal consequences, or are contrary to treatments permitted by law.
4. The CLIENT declares to know and accept that PeruRail, being associated with the Belmond Group, operates under the conditions of its Privacy Policy and may share personal data with third parties to perform data processing, booking, marketing and other functions. For more information on how we store and process your data, please visit Belmond’s Privacy Policy.

1. According to Peruvian law, the sale of alcoholic beverages to minors is prohibited.
2. Similarly, according to Peruvian law, during elections, the sale of alcoholic beverages of any kind is not allowed from 8:00 hours of the day before voting, until 8:00 hours the next day.
3. In the cases mentioned above and in any case determined by Peruvian law, PERURAIL will replace alcoholic beverages with non-alcoholic beverages.

Lima:

1. Shop – Larcomar Shopping Center, located in Malecón de la Reserva 610, Plaza Centro, Miraflores District, Lima. 
2. Shop – Jorge Chavez International Airport, located on Domestic Flights, 2nd floor, between Gate 13 and 14.

Cusco:

1.  Shop – Av. El Sol, located on Avenida El Sol 409, Historical Center, Cusco. 
2. Shop – Main Square, located in Portal de Carnes 214, Plaza de Armas, Cusco. 
3. Ticket Office – Wanchaq Station (Cusco), located on Av. Pachacútec s/n, Wanchaq District, Cusco.
4. San Pedro Ticket Office, located on Cascaparo s/n San Pedro Street, Cusco.
5. Ticket Office – Ollantaytambo Station, located on Av. Ferrocarril s/n, Ollantaytambo, Valle Sagrado, Cusco.
6. Ticket Office – Machu Picchu Station, located in Barrio Las Orquideas, Aguas Calientes s/n, Cusco.

Infants and children must travel accompanied by a responsible adult (over 18 years of age) and according to the following:

1. Minors between 0 and 2 years of age are considered infants. They will not pay for a ticket if during the trip, they occupy the seat of the responsible adult and the provisions contained herein are fulfilled.
2. If a seat is required for an infant, the special rate equal to 75% of the adult’s ticket price must be paid.
3. Minors between 3 and 11 years old are considered children. They will pay the special rate equal to 75% of the price of the adult’s ticket.
4. If an infant travels with a responsible adult, the infant will not pay for a ticket; having to occupy the same seat as the adult in charge.
5. If two infants are traveling with a responsible adult, one of them, for safety reasons, will need an additional seat, for which 75% of the adult’s ticket price will be paid. If the above is not met, the travel of the infants and the responsible adult may be prevented for safety measures.
6. Three or more infants are not allowed to travel with only one responsible adult.
7. A responsible adult can travel with as many children as permitted by the booking system. Similarly, if an adult travels with an infant, he/she can bring the children allowed by the booking system. If traveling with two infants and additional children, the children must be accompanied by a second responsible adult.
8. Children will not be allowed to travel without adult company.
9. Seats for infants, children and responsible adults will be reserved according to the available spaces.
10. In no case PERURAIL will assume responsibility for the care of infants and children, who are the sole responsibility of the responsible adult who accompanies them.
11. The requirements regarding the health standard established in the country must be met.

A. Terms and Conditions

In order to protect our CLIENTS from potential electronic fraud mechanisms, the purchase of TRAVEL TICKETS through the website www.perurail.com will additionally be subject to the following terms and conditions:

1. The following payment methods are authorized for the purchase of TRAVEL TICKETS through the website www.perurail.com: credit or debit cards using Visa, MasterCard, Diners and American Express. Also, bank transfers via Safetypay and Paypal payments.
2. When purchasing TRAVEL TICKETS through the PERURAIL website, the credit card operator verification process will be carried out. In case this verification cannot be performed, the CLIENT will receive an email with a code number with which he/she must personally validate the purchase.
   The CLIENT may validate the purchase of the TRAVEL TICKET at the points of sale listed in Exhibit 1, within a period not less than one (1) hour before the departure time of the train, for which he/she must present the following information:
   • The purchase code number assigned in the email.
   • The credit card used to make the purchase.
   • Valid Identity Document.
   In case the passenger is not the holder of the credit card used to make the purchase on the PERURAIL website, he/she must present – at the chosen point of sale – photocopies of the credit card and I.D. of the cardholder.
   For this purpose, PERURAIL’s web system will establish the points of sale available to carry out the validation process referred to in the preceding paragraph.
3. For the validation process, in the event that the CLIENT: (i) being obliged to present his/her physical credit card and valid ID or photocopies of the credit card and identity document of the cardholder, -as indicated in the above page-, fails to do so, or (ii) does present it but the data of the credit card differs from that entered when completing the data of the purchase made through the www.perurail.com website; PERURAIL shall have the right to cancel the purchase made.
   If this is the case, the CLIENT may only take the train if he/she purchases a new TRAVEL TICKET. The provision of the rail transport service or any other service provided by PERURAIL will be subject to the availability of the respective service.
   In this sense, PERURAIL is not responsible if there are no TRAVEL TICKETS available or the specific service that the CLIENT intends to acquire.
   As stated in points 2 and 3 above, the issuance of the TRAVEL TICKET to the CLIENT is subject to the favorable completion of the validation process carried out by PERURAIL.
   Consequently, a TRAVEL TICKET without prior validation by PERURAIL does not entitle boarding the train nor does it oblige PERURAIL to provide the transport service.
   The CLIENT accepts the terms and conditions detailed in this exhibit, releasing PERURAIL from liability in case any of the above assumptions occurs.

B. Privacy

• THE CLIENT can purchase his/her TRAVEL TICKET at www.perurail.com, a convenient, easy and SAFE means.
• PERURAIL uses the highest international safety standards and certifications.
• PERURAIL uses SSL technology, with a certified provider.
• All information entered into our system is strictly confidential.
• Any information provided by the CLIENT during the TRAVEL TICKET sale process will be treated confidentially.

1. Arrive at the corresponding station in advance as provided in the TRAVEL TICKET, in order to board the respective train in a timely manner.
2. Board the train before the scheduled time of departure.
3. Travel carrying their respective TRAVEL TICKETS.
4. Board or exit the train only when it has come to a full stop.
5. Do not board the train in a drunken state or under the influence of drugs, with animals, flammable materials, explosives or weapons.
6. Follow the crew’s instructions.
7. Do not smoke in the car lounge.
8. Do not board the train with baggage whose contents contravene current customs rules, or special laws.
9. Safeguarding your hand luggage.
10. Properly use the toilets.
11. Do not enter the driving cab.
12. Do not fully or partially obstruct the closing of doors or transit through the corridors.
13. Do not look out, lean or put your arms out the windows.
14. Do not exit the car, when it has to stop at some stage of the route for any reason, unless otherwise instructed by the crew.
15. Do not activate the emergency brake device of the cars.
16. Do not advertise or sell goods on trains unless duly authorized by PERURAIL.
17. Do not throw garbage on the floor of stations, cars, or outside them; use the corresponding waste bins.
18. Do not break, damage or destroy any object owned by PERURAIL.
19. Do not soil, write or paint on trains, accesses and facilities.
20. Do not perform acts that alter order, decorum or good customs.
21. Comply with all obligations under these Terms and Conditions.

1. Every family or group of passengers wishing to travel together must approach our registration module – located at the train station – on the same day of the trip, and request the group registration form, which must be completed, signed (by the team leader) and delivered to our staff.
2. Belmond Hiram Bingham reserves the right to modify the seats assigned on the purchased ticket, in order to promote social distancing. Confirmation will be given at check-in.
3. For the same purpose, the Observatory Bar Car will have 2 work shifts on both ways. In the outward journey, it will open from 9:15 a.m. to 10:00 a.m. and from 10.15 a.m to 11.00 a.m. In the return trip, it will open from 17.50 p.m. and 18:20 p.m. and from 6:30 p.m. to 19:00 p.m. Each passenger will be informed of the shift that has been assigned to them. Unless this provision is changed by the Peruvian health authority.
4. In case any CLIENT of this service is unable travel for showing Covid19 symptoms prior to boarding, he/she and companions may change the date of travel by requesting it up to 30 minutes prior to the trip, without penalty or fare difference; or request a refund. If a refund is requested, it will be made by means of a Credit Note, which may be used until the date stated in said document by the CLIENT or by a third party to whom the transport document with PERURAIL has been transferred. In order to obtain the Credit Note, the CLIENT must provide evidence that he/she has not been able to board for having presented symptomatology before boarding.
5. To obtain new tickets, the CLIENT must present the Credit Note at the time of making a new booking.
6. None of the following points will affect the rest of the services included when traveling on the Hiram Bingham train:

• The visit to Machu Picchu includes a guided tour of the Classic Route or the Lower Terrace Route of circuit 2, or the Designed Royal Route of circuit 3, depending on availability. For more information about these circuits, please, click here
• If you purchase your train ticket within 45 days prior to the date you wish to travel, entrance to the Machu Picchu citadel will not be guaranteed.
• If you request modifications and/or cancellations once the train tickets have been issued, you will lose your entrance ticket to the Machu Picchu citadel.

To obtain detailed information on the terms and conditions of the Andean Explorer train service, please click here. This link will provide access to all the regulations, policies, and rules governing the use of our services, including aspects related to reservations, cancellations, passenger rights, company responsibilities, and any other relevant travel information. Be sure to carefully read these terms to ensure a safe and satisfying travel experience.

1. If you or any other person included in your Reservation are, or at any time become regarded as a Sanctioned Person (as defined below) or are otherwise identified by a government authority with jurisdiction over properties owned and/or managed by PeruRail as an individual with whom commercial transactions are not permitted, we reserve the right to cancel your Reservation without incurring any liability to you or any other person included in your Reservation. We shall only be obliged to reimburse the Reservation amount if permitted by applicable law.
2. A “Sanctioned Person” refers to an individual or entity who (a) is included in any of the lists issued or maintained, modified, supplemented, or replaced from time to time by the United Kingdom, the USA, the EU, any EU Member State, the United Nations, or any other government authority worldwide, along with their respective judicial or regulatory institutions, agencies, departments, and authorities, which designate or identify individuals or entities subject to sanctions or restrictive measures, or (b) is otherwise identified by the United Kingdom, the USA, the EU, or any EU Member State, the United Nations, or any other government authority worldwide, along with their respective judicial or regulatory institutions, agencies, departments, and authorities, as being subject to sanctions and/or restrictive measures.